https://florey.accurx.com/p/M88645

A number of appointments can be booked on the day by ringing 0121 422 2146 after 8am.

At very busy times we may be unable to offer you an appointment the same day, however, should it be an emergency you will be put onto the triage list.  A GP or ANP will call you and determine whether you need an emergency appointment, face to face appointment, need an appointment later in the week, need advice or need a prescription.

Routine appointments may be booked up to 3 weeks ahead for mornings and evenings with a doctor or advanced nurse practitioner, where available.

• Use NHS Online Services or the NHS App 
• Phone us Monday to Friday on 0121 422 2146 from 8am
• Visit the surgery and speak with a receptionist. We are open Monday to Friday from 8am

Please note appointments are booked for 10 minutes. If you have complex problems or multiple problems, you may be asked to book another appointment.  please note we cannot see accompanying family members in this time allocation: they need to book a separate appointment.  Appointments for procedures such as injections are for the procedure alone and the clinician will not be able to discuss other problems in the allocated time.

Telephone Advice

If you feel it necessary to speak to a GP or Nurse during the working day please call reception between 8.30am and 10.30am whenever possible. For non urgent calls - the receptionist will advise you to either call back at the end of surgery, or a GP or nurse will call you.

Click here for further appointment information

Minor Illness Clinic

Click here for details

Booking a Blood Test

Click here for details

It is important to attend your appointment on time and cancel any unwanted appointments if you are provided with a face 2 face. Patients who persistently fail to attend appointments will be removed from the practice list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10.30am

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable before arranging any such examination. Please inform the receptionist when arranging such appointments.