This video creates awareness around how GP receptionist staff are a vital part of the healthcare team and they ask personal questions when a patient asks to make an appointment.The video can be found on YouTube here: to accompany this video are below. Please use this across your chanels from next week from next week


  • GP reception staff will offer you the most appropriate type of appointment for your need. 

Following triage with a trained member of practice staff, you will be offered one of the following types of appointment: 

• to be seen in person (face to face) 

• a phone consultation  

• a video consultation  

What is triage? Triage is where the GP reception staff will ask you a set of questions to determine the most appropriate type of appointment and which healthcare profession is best to offer you advice or treatment. 

Sometimes we may signpost you to another service like a community pharmacy or optician, or advise self-care at home. 

Black Country Voices - social toolkitBlack Country Voices is the online citizens’ panel for people who live, work and use health and care services across the Black Country and West Birmingham.The voluntary membership scheme allows members of the public to share views and experiences at a time that works for them. They’ll receive invites to complete surveys or attend workshops about planning and improving local health and care services.Please use/share these messages (and assets below) on your owned channels and encourage people to join ‘Black Country Voices’.

  • social graphic
  • [http://%20https:/]social animation

NEW Return to Practice event - 14 JunePlease share this invite among your channels to attract any AHPs or nurses to return to practice. For details and to sign up, please go to the Eventbrite link.

REMINDER Celebrating and Developing a Skilled Allied Health Professionals (AHP) Support WorkforceThe Black Country AHP & Nursing Faculty in collaboration with Birmingham & Solihull AHP Faculty are hosting a professional development event for AHP Support Workers on Thursday 30 June, 11am-2pm via MS Teams.Please promote this event to your staff using the linked flyersocial graphic and Eventbrite link.

Autism cafés promotionFive cafés have partnered with Dudley Voices for Choices to provide specific autism-friendly sessions. Download posters detailing these sessions to display in waiting areas / noticeboards for patients.

One Health and Care resourcesSupport from organisations and groups across the community plays a crucial role in helping us communicate about One Health and Care to local people, so we've recently updated our online resources page to make it easier to help spread the word.

REMINDER Follow Healthier Futures ICSWe have provided some new assets for your organisations to help promote our Black Country and West Birmingham Integrated Care System's social accounts.Please use the social toolkit linked below, and also please remember to tag the relevant account (@HealthierBCWB on Twitter and @HealthierFuturesICS on Facebook) in any system-wide news so we can celebrate and share wider too!

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