This video creates awareness around how GP receptionist staff are a vital part of the healthcare team and they ask personal questions when a patient asks to make an appointment.https://youtu.be/LijNu2ph9NkThe video can be found on YouTube here: Posts to accompany this video are below. Please use this across your chanels from next week from next week
- GP reception staff will offer you the most appropriate type of appointment for your need.
Following triage with a trained member of practice staff, you will be offered one of the following types of appointment:
• to be seen in person (face to face)
• a phone consultation
• a video consultation
What is triage? Triage is where the GP reception staff will ask you a set of questions to determine the most appropriate type of appointment and which healthcare profession is best to offer you advice or treatment.
Sometimes we may signpost you to another service like a community pharmacy or optician, or advise self-care at home.