We aim to allocate appointments to patients within 48 hours of request. Routine appointments may be booked up to 3 weeks ahead for mornings and evenings with a Doctor or Advanced Nurse Practitioner, where available
A number of appointments can be booked on the day by ringing the appointments line after 8.00 am.
At very busy times we may be unable to offer you an appointment the same day, however, should it be an emergency, you will be put onto the triage list. A GP or ANP will call you and determine whether you need an emergency appointment, face to face appointment, need an appointment later in the week, need advice or need a prescription.
Please note appointments are booked for 10 minutes. If you have complex problems or multiple problems, you may be asked to book another appointment. please note we cannot see accompanying family members in this time allocation: they need to book a separate appointment. Appointments for procedures such as injections are for the procedure alone and the clinician will not be able to discuss other problems in the allocated time.
It is important to attend your appointment on time and cancel any unwanted appointments if you are provided with a face 2 face. Patients who persistently fail to attend appointments will be removed from the practice list.
Appointments telephone number: 0121 422 2146
IF YOU DO NOT PAY FOR YOUR PRESCRIPTIONS AND SUFFER FROM ANY OF THE FOLLOWING CONDITIONS, ARE YOU AWARE THAT YOU CAN NOW OBTAIN INFORMATION AND TREATMENT FROM PARTICIPATING CHEMISTS. YOU DO NOT NEED AN APPOINTMENT WITH YOUR GP TO ACCESS THIS SERVICE
List of Ailments
Dry skin & eczematous condition
Ear wax removal
Eczema & dermatitis
Hay fever & allergies
Head lice infestation
Soft tissue injury
Teething & mouth ulcers
If you feel it necessary to speak to a GP or Nurse during the working day, please call reception between 8.30 am and 10.30 am whenever possible.
For non urgent calls - the receptionist will advise you to either call back at the end of surgery, or a GP or nurse will call you.
Urgent calls will be put through immediately.