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Comments & Complaints

Our aim is to provide the highest level of care for all our patients.  We will always be willing to hear if there is any way that you think that we can improve the service we provide.

Making a complaint

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks  - because this will enable us to establish what happened more easily.

Sue Lawrence the Practice Manager will be pleased to deal with any complaint.  She will explain the procedure to you and make sure that your concerns are dealt with promptly. You can make your complaint:

In person - ask to speak to Sue Lawrence

In writing - some complaints may be easier to explain in writing - please give as much information as you can, then send your complaint to the practice for the attention of Sue Lawrence

We have a leaflet to explain more fully our complaints procedure. If you would like a copy, please either ask at reception or e.mail Sue Lawrence at  sue.lawrence@nhs.net

 
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